Confirm service conditions first
Tell us where the equipment is and what support you need. Location, language, personnel, interpretation, travel, fees, warranty start and coverage will be set out in the specific plan, quotation or contract.
SUPPORT / PROJECT-SPECIFIC
Service & Support
Confirm remote support, installation and training, paid on-site service, spare parts and warranty scope for the specific project.
Confirm in writing before quotation or delivery
Warranty start date, coverage, wear parts and exclusions
Spare-parts list, ordering process and availability
Remote support languages, working hours and response arrangements
On-site personnel, travel and cost breakdown
Site, power, air, unloading and installation preparation
Quotation inputs, validity and expected delivery arrangements
Frequently asked questions
Overseas-support boundaries
Is overseas installation and training available?
Remote support or paid on-site service can be assessed for your project. Location, personnel, language, interpretation, travel, fees and scope will be confirmed in a specific plan. Tell us your location if you need on-site support.
Service and delivery terms depend on the project, destination and contract. Ask about these points when contacting us.
Next step
Match the service scope to the project conditions
Prepare the machine, country, preferred service mode, language and timing before the request proceeds to human confirmation.